Privacy Policy

This policy explains how Catavo handles information when you visit our website, request a demonstration, or use our services.

Information we collect

When you request a demo, you provide your name, email, any optional business, phone, store and workflow details, and permission to follow up. The “Send by email” option prepares a draft on your device. These details reach our team only after you send the email using your chosen email service. Preparing or copying a draft does not save a request to our platform inbox or confirm delivery.

Demo requests submitted through this website may be stored privately with Vercel Blob in our own Vercel account, together with the limited campaign identifiers supplied with your visit and a record of your consent. We use these details to review your request and arrange your demo. Access to these records requires authentication; the website does not provide a public request list or lookup.

Where the API-backed demo form is enabled, submitted requests are stored in a private platform inbox and may be sent to our team through our email service provider. This form also retains the limited campaign or advertising identifiers attached to your visit, when supplied. Store URLs are retained without query strings or fragments. When you use the product, we process the product messages, images, listing information, account configuration, and publishing instructions needed to provide the service.

How we use information

• Provide, secure, maintain, and improve Catavo.
• Prepare and publish listings according to your instructions.
• Respond to questions, schedule demonstrations, and support your account.
• Detect misuse, investigate failures, and meet legal obligations.

Connected services

If you connect WhatsApp, Instagram, Facebook, Shopify, or WooCommerce, those services may process information under their own terms and privacy policies. Catavo accesses connected accounts only as needed to perform the actions you authorize.

Sharing and retention

We do not sell personal information. We may use infrastructure and service providers to operate Catavo, or disclose information when legally required. Information is retained only for as long as reasonably needed for the service, security, legal, and accounting purposes.

Your choices

You may request access, correction, or deletion of your personal information, subject to applicable law and legitimate retention requirements. You can also disconnect supported publishing destinations from your account.

Contact

For privacy questions or requests, contact the Catavo team using the contact information provided during onboarding or in our response to your demo request.